CASE STUDY

Unlock New Revenue, Drive Engagement

Bidgely and VSE, part of the RWE group, have introduced an AI-powered customer engagement and energy efficiency offering that delivers a simplified and more transparent energy experience to VSE customers. As Slovakia’s leading utility, Východoslovenská energetika a.s. (VSE) sought to achieve key objectives, including:

  • Personalizing their customer experience to drive engagement and reduce churn
  • Creating new value from recently installed smart meters
  • Generating non-kWh revenue and increase customer lifetime value

The comprehensive UtilityAI services delivered through email, web, VSE call center and field energy advisors are creating new customer value and helping to ensure customers benefit from VSE’s variety of energy efficiency products and services. The initial pilot showed very high customer satisfaction with the services, with 97 percent of customers wanting them to continue and 95 percent finding them useful.

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