Reduce
Cost-to-Serve
Faster call resolution by equipping CSRs with actionable insights
Fewer escalations and truck rolls through remote audits and appliance-level disaggregation
Increase
Customer Satisfaction
Empower CSRs to deliver personalized insights and recommendations
Strengthen customer confidence through tailored offerings, rebates and incentives
Drive
Strategic Goals
Maximize ROI by enrolling the right customers in the right programs, products and tariff plans
Drive utility marketplace adoption through highly targeted campaigns, tips and recommendations
BIDGELY CARE
AI-Powered Call Center Solution for an Elevated Customer Experience
CUSTOMER BILL
ANALYZER
Quickly analyze
high bill calls
ACTION
ADVISOR
Recommend next
best action
REMOTE
AUDIT
Complete a customer's
home energy audit
ENGAGEMENT
VIEW
Co-Browse and view
Customer Notifications
Customer Bill Analyzer
Empower CSRs with appliance-level energy usage on each utility customer
- Decreases call duration
- Reduces escalations and truckrolls
- Improves customer satisfaction and experience with contact center
Action Advisor
Recommendations engine to leverage each engagement opportunity with customers
- Leverage customers calls to engage and enroll customers in programs aligned for their energy objectives
- Provides truly personalized recommendations to customers given their:
- Energy usage
- Past participation
- Geo/Time Behavior
- Demographics
Remote Audit
Enables CSR's to drive remote energy audits
- Remote Audit gives CSRs the ability to guide and understand what and where in the home they can make adjustments
- Pre-filled with usage data insights, the Remote Audit captures additional valuable data points without creating friction
Engagement View
Allows CSRs to see each and every Touchpoint in a Customer's Engagement Journey
- See Customer's specific Touchpoints / Engagement
- Alerts
- Emails
- SMS
- Portal Co-Browse
- Online / Field Audits
- Reporting can be aggregated to all customers for a specific campaign or set of filters (tips, dates, times, etc.)