Bidgely CARE

AI-Powered Call Center Solution for an Elevated Customer Experience

SEE CARE IN ACTION

Reduce
Cost-to-Serve


Faster call resolution by equipping CSRs with actionable insights

Fewer escalations and truck rolls through remote audits and appliance-level disaggregation

Increase
Customer Satisfaction


Empower CSRs to deliver personalized insights and recommendations

Strengthen customer confidence through tailored offerings, rebates and incentives

Drive
Strategic Goals


Maximize ROI by enrolling the right customers in the right programs, products and tariff plans

Drive utility marketplace adoption through highly targeted campaigns, tips and recommendations

BIDGELY CARE

AI-Powered Call Center Solution for an Elevated Customer Experience

CUSTOMER BILL
ANALYZER

Quickly analyze
high bill calls

ACTION
ADVISOR

Recommend next
best action

REMOTE
AUDIT

Complete a customer's
home energy audit

ENGAGEMENT
VIEW

Co-Browse and view
Customer Notifications

Bidgely Customer Bill Analyzer a Utility Call Center Solution

Customer Bill Analyzer

Empower CSRs with appliance-level energy usage on each utility customer

  • Decreases call duration
  • Reduces escalations and truckrolls
  • Improves customer satisfaction and experience with contact center
Bidgely Action Advisor a Utility Call Center Solution

Action Advisor

Recommendations engine to leverage each engagement opportunity with customers

  • Leverage customers calls to engage and enroll customers in programs aligned for their energy objectives
  • Provides truly personalized recommendations to customers given their:
    • Energy usage
    • Past participation
    • Geo/Time Behavior
    • Demographics
Bidgely Remote Audit a Utility Call Center Solution

Remote Audit

Enables CSR's to drive remote energy audits

  • Remote Audit gives CSRs the ability to guide and understand what and where in the home they can make adjustments
  • Pre-filled with usage data insights, the Remote Audit captures additional valuable data points without creating friction
Bidgely Engagement View a Utility Call Center Solution

Engagement View

Allows CSRs to see each and every Touchpoint in a Customer's Engagement Journey

  • See Customer's specific Touchpoints / Engagement
    • Alerts
    • Emails
    • SMS
    • Portal Co-Browse
    • Online / Field Audits
  • Reporting can be aggregated to all customers for a specific campaign or set of filters (tips, dates, times, etc.)

Have questions? Contact us today

SEE CARE IN ACTION