January 29, 2026
In the evolving landscape of utility management, AI is helping convert smart meter data into practical, operational action—improving decisions across planning, programs, and customer operations…
January 29, 2026
LIBERTY LAKE, Wash., Jan. 29, 2026 (GLOBE NEWSWIRE) -- Itron, Inc. (NASDAQ: ITRI), which is innovating new ways for utilities and cities to manage energy and water, is showcasing the latest advancements with its Grid Edge Intelligence portfolio...
January 27, 2026
BOZEMAN, Mont.-- Snowflake (NYSE: SNOW), the AI Data Cloud company, today announced new Energy Solutions, uniting Snowflake’s governance capabilities, partner-developed solutions, and industry-critical datasets into a single offering tailored for the energy sector. Snowflake Energy Solutions enable power, utilities, and oil and gas companies to build a trusted data foundation for AI...
January 12, 2026
The utility industry has reached an inflection point where “vertical AI” can unlock measurable value from AMI and operational data—moving beyond pilots toward scalable impact…
December 4, 2025
Utilities are moving past experimentation toward enterprise-scale AI adoption. This primer outlines practical steps for governance, security, data readiness, and operational change management…
December 1, 2025
As AI matures, energy CIOs are increasingly prioritizing vertical AI—solutions trained on utility realities—to accelerate outcomes while improving trust, security, and operational usability…
August 26, 2025
Utilities are sitting on vast data resources. CIOs can convert that data into growth by aligning investments to outcomes, modernizing platforms, and operationalizing analytics and AI across teams…
August 25, 2025
High energy bills are a perennial challenge for utility support centers, often leading to lengthy, cumbersome interactions. Layering GenAI onto smart meter data allows utilities to create unique energy profiles that translate technical usage into conversational, actionable insights. This approach helps customer service representatives decrease call handling times, improve first-call resolution, and reduce the need for costly on-site truck rolls. Ultimately, GenAI frees employees to focus on empathy and complex problem-solving for customers...
June 20, 2025
Modern utilities face a complex web of initiatives—electrification, grid modernization, and customer programs. This piece outlines how CIOs can prioritize by tying data strategy to measurable outcomes…
April 7, 2025
Advanced metering infrastructure (AMI) now accounts for more granular data, enabling new use cases. This article explores considerations for utilities evaluating AMI 2.0 investments and value capture…
March 26, 2025
As utilities explore ways to serve demand growth from EVs, AI can improve load management through better forecasting, segmentation, and program design—helping maintain reliability while enabling electrification…
March 20, 2025
The traditional energy paradigm is shifting dramatically. This article breaks down load shifting vs. load shaping and how customer-centric strategies support a modern grid with growing DER and electrification impacts…
June 8, 2021
Bidgely and leading energy industry outlet Utility Dive have released a new report, What Utilities Know (And Don’t Know) About EV Drivers and How Better Customer Insights Can Maximize Utility Investments in Electric Vehicles, which includes survey results from around 150 leading mostly North American utility professionals. The report underscores the EV momentum underway at ...
June 8, 2021
Bidgely and leading energy industry outlet Utility Dive have released a new report, What Utilities Know (And Don’t Know) About EV Drivers and How Better Customer Insights Can Maximize Utility Investments in Electric Vehicles, which includes survey results from around 150 leading mostly North American utility professionals. The report underscores the EV momentum underway at ...
June 8, 2021
Personalization, automation and digitalization have redefined the fundamentals of business across nearly every industry, yet as Deloitte explains, the utility industry is transforming on a great scale. Utilities are investing in information technology (IT) to not just accommodate evolving customer needs and expectations but also improve operational workflows throughout the organization, including in marketing.
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May 25, 2021
As utilities invest in grid modernization technologies, they are facing increasing grid complexity with renewable generation and distributed energy resources coming onto the grid; pressure to meet sustainability and environmental goals; and customer expectations for the same type of engagement with their utility as any other service provider. As utilities move toward building more sustainable ...
May 10, 2021
Bidgely introduced a new UtilityAI Low-Medium Income Solution enabling utilities to more accurately identify low-to-medium (LMI) consumption users and deliver enhanced customer engagement to support energy savings. U.S. Department of Energy research shows low-income households face an energy burden three times higher than other households, with LMI customers representing over 25 percent of utilities’ customer ...
