Bidgely

 

WATCH ON DEMAND

From High Bill Calls to High-Value Conversations:

How Utilities Elevate Member Experience with Analytics

 

 

ON DEMAND

See deeper. Engage smarter. Build trust.

Listen as Ryan Davies from Central Electric Cooperative and Glenn Hollandsworth from Middle Tennessee Electric join Bidgely’s Nathan Roberson to discuss how behind-the-meter intelligence and appliance-level insights transform high-bill inquiries into opportunities for personalized connection, operational efficiency, and long-term customer loyalty.

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WATCH ON DEMAND

Smarter Grids, Stronger Connections:

Using Behind the Meter Intelligence to Drive Efficiency and Engagement

 

ON DEMAND

Turning behind-the-meter intelligence into efficiency and resilience for a remote community.


When utilities can see what’s happening behind the meter, they can act faster, plan smarter, and engage customers as true partners.

In this webinar, ATCO and Bidgely reveal how appliance-level analytics deliver unprecedented visibility across distribution networks — enabling proactive maintenance, targeted engagement, and more resilient operations. From improving outage prevention to reducing diesel dependence in remote communities like Fort Chipewyan, this discussion shows how data is reshaping what’s possible for the modern grid.

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WEBINAR | From High Bill Calls to High-Value Conversations

WEBINAR | October 14, 2025 | 11AM CT

From High Bill Calls to High-Value Conversations:

How Utilities Elevate Member Experience with Analytics

October 14, 2025 | 11AM CT
 

Utilities face constant pressure to balance affordability, reliability, and member satisfaction—especially as customers demand clearer answers to the perennial “why is my bill so high?” question. Traditional tools fall short of delivering the detailed, actionable insights that utilities need to both resolve member concerns and guide them toward meaningful energy conservation.

In this webinar, Middle Tennessee Electric and Central Electric Cooperative share how they’ve used Bidgely—through their partnership with NISC—to transform everyday member interactions into opportunities for trust, engagement, and efficiency. Join us for a candid, conversational discussion about the real-world challenges utilities face and the results they’ve achieved with advanced analytics.

Key Topics:
  • How utilities are reshaping high-bill conversations into personalized, constructive engagements
  • Why affordability and cost-effectiveness matter most for mid-market utilities
  • Lessons learned from deploying appliance-level insights at scale
  • How analytics workbench opens new possibilities for targeted programs, EV load management, and demand shifting
  • The role of partnerships like NISC in supporting utilities with innovative solutions
Speakers:
  • Glenn Hollandsworth, Member Programs & Revenue Manager, Middle Tennessee Electric
  • Ryan Davies, VP of Customer & Energy Services, Central Electric Cooperative
  • Moderator: Nathan Roberson, Bidgely

This interactive, podcast-style session will highlight real utility voices and experiences—equipping IOUs and cooperatives alike with practical takeaways for improving member satisfaction and operational efficiency.

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WEBINAR | Sept, 2025

Unlocking AI’s Full Value for Indian DISCOMs:

From Revenue Recovery to Customer Trust

As India’s DISCOMs accelerate smart meter deployment under the Revamped Distribution Sector Scheme (RDSS), the challenge has shifted from data collection to data-driven decision-making.

Reducing Aggregate Technical & Commercial (AT&C) losses remains a top priority—but the same AI-powered analytics used for theft detection can also drive revenue growth, operational efficiency, and stronger customer trust.

This session will demonstrate how AI is becoming the foundation for the modern Indian DISCOM. Topics include:
  • What is AI? Demystify the fundamentals and its relevance for utilities today.
  • Applying AI in Utilities: Discover how Bidgely’s UtilityAI™ transforms raw meter data into appliance-level intelligence—detecting theft, EV charging, rooftop solar usage, and more.
  • Enterprise-Wide Outcomes: Learn how AI drives impact in:
    • Customer Engagement – smart bill explainers, proactive alerts, TOU readiness
    • Grid Management – predictive load forecasting, EV/solar integration
    • Business Operations – RDSS target acceleration, loss reduction, revenue recovery
  • Live Demo: See how Indian DISCOMs are already applying AI to real-world challenges using the UtilityAI portal.
Join us on 25 Sept for an interactive session and live demo designed to help you maximise the value of your smart meter investments while building a resilient, financially sustainable, and customer-centric grid.
Speakers:
  • Ted Aveg Suruchi
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WEBINAR | 11 Sept, 2025 | 3PM CET

From Commodity to Customer Value:

Overcoming Retail Churn and Margin Erosion in the EU Energy Market

Increased market volatility, tighter margins, increasing demand, and growing regulatory pressures are making it difficult for European energy retailers to stay competitive and resilient. Competing on price alone is no longer viable — customers expect personalised support, smarter tariffs, and seamless service experiences.

Join us for a live discussion on September 11 to learn how EU energy retailers can harness granular behind-the-meter data and AI to create truly individualised customer journeys that increase enrollment in energy programs, reduce churn and unlock new revenue streams.

You'll learn how to:
  • Boost tariff participation through TOU journeys
    See how whole-home and EV-TOU journeys drive enrollment and encourage load shifting — ensuring customers get the most value from innovative tariffs while lowering system costs.
  • Equip call centres with high bill analysis
    Learn how appliance-level insights empower CSRs to quickly explain bill changes, resolve disputes, and recommend personalised actions — reducing call times and increasing customer confidence.
  • Harness GenAI for customer engagement
    Explore how GenAI assistants make energy insights instantly accessible to both customers and CSRs, improving self-service, reducing service costs, and elevating the overall customer experience.
  • Deliver personalisation at scale with true disaggregation
    Understand how Bidgely’s patented technology segments customers by behaviours such as EV ownership or solar adoption — creating journeys that reduce churn and build long-term loyalty.
  • Future-proof your AMI investments
    See how utilities can capture more value from existing AMI data, by using AI-driven insights to personalise engagement, strengthen trust, and innovate faster.
Join us to learn how European energy retailers are turning today’s interconnected challenges—market volatility, climate-driven demand spikes, and regulatory pressure—into opportunities for resilience, customer trust, and revenue growth with Bidgely’s innovative UtilityAI™ solutions.
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WATCH ON DEMAND

Keeping the Lights On:

A Demand Response Roadmap for 2026 and Beyond

 

 

ON DEMAND

Plan faster. Reduce risk. Build resilience.

Listen as Maddie Emerson of TRC Companies chats with Bidgely’s Maria Kretzing about how appliance-level insight and smarter targeting keep programs effective across consecutive high-demand days.

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Thursday Aug 21, 2025. 11 AM PDT - 2 PM EST

Keeping the Lights On:

A Demand Response Roadmap for 2026 and Beyond

 

Thursday Aug 21 | 11AM PDT 2PM EST

Learn how to unify DER, EV, and appliance-level load data to plan faster, reduce risk, and drive resilience.


Extreme weather events are increasing in frequency and intensity, creating unprecedented spikes in demand—especially in the height of summer and winter months. Combined with growing demand from data centers and commercial enterprise, a surge in electric vehicles (EVs), and aging grid infrastructure, utilities face a landscape defined by volatility, complexity, and urgent pressure to keep the lights on. Effective Integrated Resource Planning (IRP) and grid management are no longer optional, they are mission-critical.

Join us on August 21 to discover how industry innovators are moving beyond the limitations of traditional plan and point forecasts. You’ll learn how to turn smart meter data into actionable intelligence with appliance-level load disaggregation, forecast and prepare for extreme weather peaks, and unlock the power of non-wires alternatives (NWA) to strategically address localized grid constraints and defer costly upgrades.

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WEBINAR | ON-DEMAND

The Last Mile:

How PNM is Leveraging AMI Data for
Device-Level Insight and Optimized TOU Rates

 

Ensure your TOU rates deliver real value and results.


As utilities adapt to an evolving grid, New Mexico’s largest electricity provider Public Service Company of New Mexico (PNM) and others are turning to Time of Day (TOD)/Time of Use (TOU) rates and AI-powered analytics that enhance both customer engagement and grid flexibility.

Wath this discussion on best practices and real-world lessons learned from PNM’s TOD journey. Key topics include:

  • Approaches for leveraging behind-the-meter intelligence—such as appliance-level analytics from meter data—to better understand customer behavior, recruit and coach them for TOD-based load shaping.

  • The strategic role of TOU rates in flexible demand management—why utilities are investing in TOD, and how it supports a modern, resilient energy system.

  • Building the business case for TOD rates, including load-shift value.
Attendees will learn how combining TOD rates with AI-driven insights creates unprecedented opportunities to deliver customer-centric, flexible grid management, and how these approaches are already making a difference in communities today.

Recorded: July 8, 2025

SPEAKER:

Denine Rothman

Denine Rothman

Customer Experience Time-of-Day Program Manager at PNM
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WEBINAR | ON-DEMAND

Demand-Side Management in Uncertain Times:

What Utility Leaders Should Consider As They Plan

Future-Proof

DSM STRATEGY

As utilities design their DSM programs for the years ahead, one critical question should be top of mind: Are our customer programs built to withstand uncertainty and deliver value in a changing energy landscape?

IWith rising customer expectations, increasing financial pressures, unreliable vendors, and shifting regulatory demands, the need to modernize DSM strategies and embrace flexibility has never been more urgent.
This session explores how leading utilities are advancing energy efficiency and customer engagement—while embedding resilience, equity, and innovation into their 2025 plans. Whether you’re refining your roadmap or navigating new terrain, you’ll leave with insights to plan confidently and adapt with agility.
What was covered:

  • The macro trends pushing DSM strategies to evolve
  • How DSM is becoming more flexible, responsive, and customer-focused
  • The power of AI and emerging tech to drive value for customers, DSM goals, and the grid
Don’t miss this opportunity to stay ahead of the curve. Register now and get inspired to lead your DSM programs into the future—with clarity, confidence, and impact.


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ON-DEMAND

Nova Scotia Power:

Using AI to Optimize TOU Load Shaping

Now available

ON-DEMAND

Utilities can’t meet decarbonization goals without active customer participation—but how do you turn passive consumers into grid partners?

In this on-demand session, discover how leading utilities are using AI to empower and activate their customers at scale. From personalized energy insights to targeted DER engagement, the conversation centers on building a new kind of customer-utility relationship.

Highlights Include:
  • The “Modern Utility Flywheel” and how it accelerates collaboration between utilities and customers
  • Real-world examples of AI-driven load shaping, including EV and solar engagement
  • How utilities are using personalized coaching, TOU programs, and targeted campaigns to drive activation
  • A first look at a generative AI-powered energy assistant designed to elevate customer experience.
Don’t miss this opportunity to see how utilities are moving from intention to action—delivering measurable results with smarter data, smarter tools, and smarter engagement.
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