TEP is transforming Customer Experience (CX) into CX-Plus, a new era of dynamic, data-driven engagement where every interaction is personalized, timely, and interconnected.
Join Lori Boyer from Tucson Electric Power (TEP) as she shares how her team is redefining customer experience and delivering outstanding results:
Smarter, next-gen home energy reports that have delivered 100% forecast savings in 2023 and 2024 while earning 85% like rates.
Better digital engagement including a new visually impactful budget tool lets customers set spending goals and receive email alerts at 50%, 75%, and 100% of consumption—helping them change behaviors, reduce usage, or detect appliance issues to avoid bill shock.
Empowered call center agents: TEP agents are now equipped with the same appliance-level insights available to customers, enabling faster and more effective issue resolution.
Join us to learn how pairing AI-powered insights with personalized customer support, can transform static communication into a living, adaptive dialogue—empowering customers to act, agents to advise, and utilities to build deeper energy engagement.
