At Bidgely, we believe that using the right data can fundamentally accelerate how utilities operate and serve their customers.
Based on that belief, we’ve spent the last 15 years developing a thriving product ecosystem and core intelligence data fabric: the portfolio of products built on UtilityAI™, powering the experiences that our 40+ global utility customers rely on every single day.
But the future we’re building goes far beyond what exists today, and the future we’re facing bears little resemblance to the past behind us. Our industry is facing critical and competing objectives to service ballooning demand within the constraints of capital deployment, affordability considerations, and a constantly evolving consumer and industrial landscape. Utilities are adopting ambitious missions on accelerated timelines, and the scale of those ambitions requires engaging customers as active grid participants to partner with utilities to own our future.
That’s the obsession that drives our roadmap: putting Utility AI to work in entirely new ways, making data not just accessible, not just understandable, but actionable. We empower every person in your organization and every customer you serve to make data-driven decisions.
Our product roadmap is built around four foundational areas, each designed to help utilities navigate the complex challenges ahead while seizing new opportunities for innovation and customer engagement.
The trade press and other industry commentators have written extensively about horizontal AI, including ChatGPT, Claude, Gemini, and enterprise tools from companies like Bidgely partners AWS Bedrock and Glean. These systems consolidate organizational data from multiple resources and silos and make it accessible across departments. They’re powerful, offering democratization and personalization, increased understanding, and dynamic experiences, but they’re built with universal use cases in mind, not grounded in the deep specialization that our industry’s challenges demand from us.
Vertical AI is different. It’s specialized: The microphone on a piece of manufacturing equipment that listens for subtle noise changes that signal degraded performance, or the incredible imaging technology detecting cancers earlier than ever before. Every industry has unique applications where AI makes sense only in that specific context.
For utilities, vertical AI means actually understanding what’s happening behind the meter and how that usage drives the generic load shapes your systems see today. This is not statistical modeling, but rather true machine learning that reveals appliance-level insights with timeband accuracy and extensive metadata. Vertical AI for utilities can detect HVAC issues, understand solar panel capacity, identify revenue losses from theft, and create incredibly targeted customer segmentation.
With the launch of UtilityAI Pro, we’re unleashing the power of vertical AI for our industry.
UtilityAI Pro is architected to run on any compute engine. Whether you use AWS, Snowflake, Databricks, Azure, Google Cloud Platform, or even modern on-premises infrastructure, this platform lives right where you need it, wherever your data actually is. The result is complete freedom to innovate.
Beyond machine learning, we’ve enhanced Bidgely’s solutions with generative AI to make data more understandable, personalized, and actionable. Our GenAI and agents are designed specifically for the questions, concerns, and data that turns insights into real action.
Customer Engagement
Our customer experience products are rich with data visualizations. But a beautiful chart won’t have the desired impact if customers don’t understand it. We’re using AI to highlight key insights and enable customers to ask follow-up questions. “Why did I use more cooling?” can lead to a conversation about specific usage patterns, making the data truly accessible and the behavior modification more sticky.
We’re also moving beyond static behavioral recommendations to fully dynamic coaching aware of weather, time-of-use rates, true disaggregation across two dozen appliance types, and social proof from similar home comparisons. Life is messy and infinitely varied, and utility-customer communication should be designed with that reality in mind.
Grid Operations
Bidgely is leveraging AI to build agents that monitor data continuously, essentially “tapping you on the shoulder” when trends change meaningfully. These agentic alerts monitor thresholds, trend violations, and anomalous behavior across all your data.
Utility teams no longer have to check dashboards daily. Instead dashboards alert those teams when something important happens.
In addition, we’re developing AI capable of strategic deep research that synthesizes custom insights about your grid based on your strategic objectives. In this way, we’re able to convert noisy utility-wide data into the most impactful, highest velocity insights every quarter.
I often say that our utility partners are running both a rat race and a marathon at the same time. Short-term, it’s critical to manage daily challenges like anomalous weather or simultaneous EV charging and transformer capacity. But long-term performance is just as important, guiding capital deployment decisions to operate not just next-year’s grid, but also the grid of the next-decade.
Our Distribution Grid Planning product puts actionable, powerful tools in the grid operator’s toolbox:
Imagine, for example, watching a map where green assets gradually turn yellow and then red as you move the clock forward ten years. You can drill into each one, understand the capacity deficit, and build targeted programs customized for specific areas and customer segments. This is the power of Bidgely’s AI-powered grid planning tools.
Earlier, I mentioned that customers must be active grid participants. Making that a reality requires personalized engagement at scale, understanding individual circumstances and delivering the right message at the right time. Our customer engagement roadmap focuses on two areas where this matters most: energy affordability and rate optimization.
Affordability Support
Energy affordability remains a critical concern for utilities, policymakers, and consumers alike. Rising utility bills, particularly among income-qualified households, have intensified calls for comprehensive solutions.
Bidgely offers a data-driven approach with solutions to help boost both enrollment and impact.
UtilityAI leverages both demographics and usage data to identify income-qualified customers with much higher confidence than zip code or even census block analysis alone. By layering in proprietary data science, Bidgely provides household-level predictions to feed better, more actionable leads for program implementers.
Before and after enrollment, UtilityAI makes engagement more effective through multi-channel communication, generative AI automatic translation into languages like Spanish and Vietnamese, and insights derived from income surveys. It’s possible to target communications across channels (Paper, Email, SMS/WhatsApp) addressing customer-specific concerns like energy burden, arrears control and more.
Time of Use Rates
Bidgely’s AI does more to help customers through the complicated transition to time-of-use rates.
We make it possible to provide personalized, time-aware, contextual coaching and explanations around high bills and TOU adoption, from promotion and enrollment through ongoing behavior change, including:
Vertical AI, generative AI and agentic AI grid planning and customer engagement advances are just the start of our roadmap. We’re also moving forward with real-time disaggregation with partners like Itron for AMI 2.0, improved Level 1 and Level 2 EV detection accuracy, enhanced theft and revenue protection, advanced HVAC fault detection and more.
For those who’ve been early adopters and beta customers, thank you. You’re helping shape products that work for your organization and your peers. You’re working directly with our product managers and engineers to drive the roadmap forward.
For those considering it: say yes when we reach out. Or, reach out to our team. It’s an incredible opportunity to influence the future of utility innovation.
The right data, properly understood and put to work, truly can unlock a transformational future. I can’t wait to see what we build together.
