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AI Helps Reduce Average Handle Time and Boost Quality

February 6, 2020
As call centers walk the fine line between a quality customer experience and cost control, it can become difficult for call center management to understand how to keep costs in check without sacrificing quality that will drive customers away. One of the most recommended ways to achieve this is to reduce average handle time (AHT) ...

Bidgely CARE AI-based customer service helps FP&L

January 31, 2020
CARE utility call center solution cuts call times, even calls — The Bidgely CARE utility call center solution powered by artificial intelligence (AI) is delivering reduced average handling times (AHTs) for high bill calls from utility customers.

DistribuTech: Itron and Landis+Gyr Take Smart Meter Energy Disaggregation Mainstream

January 29, 2020
Itron partners up with Bidgely to mine historical data, while L+G will embed Sense’s real-time technology into its new Revelo smart meters.

Itron Is Rallying on North American Demand for Smart Meters

January 28, 2020
According to data compiled by the U.S. Energy Information Administration (EIA), nearly half of all U.S. electricity customers have smart meters. Installations of smart meters have more than doubled since 2010, and they are still increasing year-over-year. Berg Insight, a research firm focusing on IoT, predicts North American smart meters to increase by 8.0% per ...

Itron-Bidgely partnership could help utilities get more value from smart meters

January 24, 2020
Itron meters will soon feature built-in analytics and device disaggregation capabilities provided by Bidgely, under a partnership announced Thursday by the two utility services companies.

Latest Press Releases

Bidgely CEO Abhay Gupta to Deliver Utility Artificial Intelligence Keynote at Utility Analytics Week 2019

October 15, 2019
Bidgely CEO and Co-founder Abhay Gupta will deliver a keynote address during Utility Analytics Week 2019; joined by other top Bidgely execs to highlight how artificial intelligence (AI) can help utilities create a personalized energy experience.

North American Utilities Rank Customer Targeting, Rate Recommendations as Top Use Cases for Smart Meter Data Insights

October 1, 2019
Lumidyne Consulting’s “2019 AMI Innovation Study: Utility Perspectives on AMI End Use Disaggregation,” sponsored by Bidgely, analyzed responses from 19 experts at 11 utilities in North America to reveal how utilities are creating value from their investments in the advanced metering infrastructure (AMI) and customer data analytics.

VSE and Bidgely Pioneer Artificial Intelligence Solutions for Slovakian Customers

September 9, 2019
Bidgely and Slovakia’s leading utility Východoslovenská energetika a.s. (VSE) have introduced an AI-powered customer engagement offering that delivers a more transparent energy experience to VSE customers, with 95 percent of customers finding the offering useful.

Bidgely Utility Artificial Intelligence Leadership Recognized by Navigant Research

August 20, 2019
The comprehensive Bidgely UtilityAI™ platform for global utilities was recently recognized for its innovation in the Home Energy Management (HEM) market by Navigant Research’s Home Energy Management Overview Q3 2019 report.

Global Utilities Join Target, Softbank at Premier Artificial Intelligence Energy Event Bidgely Engage 2019

August 13, 2019
Engage 2019 held September 11-13 in Napa, Calif., is utility AI leader Bidgely’s third annual event that brings together utilities, AI experts and tech leaders to discuss applied AI for the energy industry, as well as to enjoy networking in California’s legendary wine country.