When it comes to CX, utilities are competing with tech giants like Amazon, Netflix, and Spotify that use big data to iterate and refine customer interactions. Thanks to advancements in analytics, utilities can break away from limited data sets and legacy systems to emulate a gold standard of customer experience using their existing data.
Bidgely Co-founder and CTO, Vivek Garud, explains how in this 1-minute video.
Balancing energy demand and supply will be a lot more weather-dependent going forward as we shift from reliance on traditional coal and gas plants to a greener portfolio with solar and wind.
At the same time, energy demand is also becoming more variable with electrification, especially due to EVs.
With demand more volatile and supply more weather dependent, the grid-balance equation completely changes, requiring much more data and automation to manage.
In this 1-minute video, Bidgely Co-Founder and CEO Abhay Gupta shares how energy analytics can help solve this equation.
Utilities can do all the generation in the world, but if they don't have energy conservation happening hand in hand with legacy generation, they can never meet the climate change goals.
When we talk about the community contributing, essential keys are coaching, education and awareness. When consumers are more aware of energy use and energy conservation, they are more inclined to want to be equal stakeholders, working with a utility to contribute.
Getting feedback is equally important. Consumers need to know whether or not they have made a difference.
When entire communities are engaged and proactively doing the right things to conserve, it reduces the need for flex alerts.
Bidgely CRO Gautam Aggarwal explains more in this 2-minute ungated video.
Strong DSM programs are rooted in knowing your customer. While legacy programs were dependent on polls or active customer input to inform design, the power of analytics now gives utilities the ability to understand specific appliance usage frictionlessly and at an unprecedented scale. Now, rather than designing programs based on 1% of customer inputs, utilities can confidently design by accounting for a majority of their customer base.
Bidgely Co-founder and CTO, Vivek Garud, explains how in this 1-minute video.
Utilities have known for a long time that DERs are coming, but it certainly feels like they're coming faster than ever.
Customer-owned DERs are going to solidify the link between grid and customer, making it even more important that utilities understand their customers and how DERs can impact grid performance locally.
In this ungated 1-minute video, Bidgely Head of Innovation Maria Kretzing explains how DERs can play a tremendous role in reliability and resiliency and why utilities should be very excited to take advantage of this opportunity.
Behavioral demand response lives in the space between a critical peak event and cost intensive response measures like direct load control or a rebate- or incentive-based strategy.
While direct load control is the classic example of demand response, it's not practical at scale. For example installing a load control device on every residential AC unit in the United States. Utilities need another, more affordable, agile and scalable tool in their tool belt: behavioral demand response.
In this 2-minute video, Bidgely's Hannah Courtney explains how behavioral demand response, through personalized nudges based on a household's unique energy habits, can educate and empower customers to shift their usage outside of peak windows each time they receive a peak event notification.
Hydro One is leveraging behind-the-meter data to better understand how individual usage patterns impact its feeders and stations, and develop non-wires alternatives to manage load. Dhaval Patel describes how this approach is helping the utility manage electric vehicle adoption and the growing popularity of heat pumps by enabling more accurate load prediction and the ability to identify constrained areas before they impact the grid.
Through the science of energy disaggregation, smart meter data can be analyzed to derive specific appliance-level usage patterns. This patented technology is especially helpful when it comes to EV detection, enabling electric companies to identify, inform, influence and engage EV customers. Check out the 1-minute video!
Iterative program design is hinged upon real time feedback. Utilities can no longer afford to lose valuable time waiting for program performance as measured by traditional, lengthy measurement and verification (M&V) cycles. However, using AI, utilities now have visibility into the health of key metrics, offering the opportunity to pivot, or further optimize, programs.
Bidgely’s Chief Revenue Officer, Gautam Aggarwal, shares more in this 1-minute video.
