PNM’s Time of Day Program Manager Denine Rothman describes how achieving behavioral shifts through customer education and engagement has been an essential part of PNM’s strategy from Home Energy Reports through their Time of Day rate pilot and beyond.
In this 1-minute video, Maria Kretzing, Director of Innovation at Bidgely, shares how electric companies making critical decisions around EV infrastructure can rely on advancements in AMI analytics for key inputs to drive a more robust, reliable, and informed EV strategy.
Offering an electric vehicle to a customer that already owns one isn’t the best use of your EV program spend. Sending that customer the right EV services or products is a better way forward. Mass marketing delivers lackluster returns on investment. But by tailoring communications to individual customers’ likes and dislikes, what’s happening in their households, you can achieve better engagement. In this short video, Bidgely Director of Innovation Maria Kretzing shares important considerations for targeting your EV customers with the right messages for their needs.
NV Energy VP for Electrification & Energy Services Marie Steele and Bidgely Cofounder and CEO Abhay Gupta recently sat down at an event by The Edison Foundation to discuss the future of customer engagement and how NV Energy is using smart meter data disaggregation to:
The Institute for Electric Innovation’s (IEI) Thought Leaders Speak Out 2022: Engaging Customers with Technology series brings together electric company executives with customer responsibilities to share lessons learned and the results of successful customer engagement strategies.
This takeaways sheet from IEI provides links to key audio clips from the discussion.
The need for flexibility in today’s grid continues to grow, making the need to understand and influence residential demand more critical than ever. Understanding the unique demand flexibility of each customer and personalizing engagement accordingly is critical for success.
Catch this short video, featuring Bidgely’s Hannah Courtney, and she shares more insights.
When it comes to CX, utilities are competing with tech giants like Amazon, Netflix, and Spotify that use big data to iterate and refine customer interactions. Thanks to advancements in analytics, utilities can break away from limited data sets and legacy systems to emulate a gold standard of customer experience using their existing data.
Bidgely Co-founder and CTO, Vivek Garud, explains how in this 1-minute video.
Utilities can do all the generation in the world, but if they don't have energy conservation happening hand in hand with legacy generation, they can never meet the climate change goals.
When we talk about the community contributing, essential keys are coaching, education and awareness. When consumers are more aware of energy use and energy conservation, they are more inclined to want to be equal stakeholders, working with a utility to contribute.
Getting feedback is equally important. Consumers need to know whether or not they have made a difference.
When entire communities are engaged and proactively doing the right things to conserve, it reduces the need for flex alerts.
Bidgely CRO Gautam Aggarwal explains more in this 2-minute ungated video.
Bidgely’s Disaggregation-as-a-Service (DaaS) is a streamlined data service designed for seamless integration of appliance-level insights into existing utility business processes. Leveraging Bidgely’s Universal Disaggregation technology, DaaS provides utilities and solution providers with detailed, appliance-specific usage data and relevant attributes for any smart-metered residential customer. By functioning as a data exchange service, DaaS enables this valuable intelligence to flow directly into internal systems, enhancing various applications—from energy efficiency and customer engagement to demand response and load forecasting. Through DaaS, Bidgely simplifies the delivery of powerful, actionable insights, unlocking new value across the energy ecosystem.
Hear more in this brief interview with Bidgely CEO Abhay Gupta.
