Bidgely’s UtilityAITM offers enhanced program design and targeting, driving value not just for utilities, but also other vendors and implementers within the energy ecosystem.
Hear Bidgely CEO, Abhay Gupta, share more in this short video.
Utilities invest heavily in customer engagement technology, from Customer Information Systems (CIS), Customer Relationship Management (CRM), self-service portals, messaging platforms, and more.
But while these systems are purpose-built for managing utility workflows, they often fall short in helping utilities understand customers better.
Bidgley is helping leading utilities augment their customer engagement technology investments with behind-the-meter energy intelligence that enables hyper-personalized engagement.
The regional events that make up the EmPOWER AI Insights Tour are designed for high impact and convenience. Inspired by the EmPOWER annual event, the Insights Tour zeroes in on regional thought leadership and real-world applications across three key pillars: customer engagement, grid planning, and load shifting.
Hear insights and reflections from our Toronto tour stop in this short video.
Utilities are positioned to help influence customer charging behavior through the concerted application of enhanced analytics, incentives, and personalized recommendations. See how these factors come together to drive incredible results: 90%+ detection of EV users, 70%+ reduced EV peak load, 75%+ open rates, and 100% ‘Thumbs Up’ customer engagement.
Watch the on demand for Bidgely Engage+, a fresh take on our virtual event, offering monthly episodes that profile the global energy industry’s most inspirational leaders and future-ready innovations.
Our first episode, which aired on May 18 at 10am PT, dives into how Seattle City Light is advancing their electrification goals through thoughtful, data-driven initiatives, including a baseline assessment in partnership with EPRI. For more information, visit bidgely.com/engage.
Featured Speakers:
In September, a record setting heat wave in California led the state system operator (CAISO) to ask consumers to curtail EV charging in an effort to prevent grid failure. A week earlier, the governor of California announced that only EVs would be sold in the state by 2035.
We have a lot of electrification coming onto the grid, and the question on everyone's mind is whether the grid can sustain all of these additional loads?
The answer relies on how well utilities engage their customers.
In this 2-minute, ungated video Bidgely's Jordana Temlock shares how AI-based energy intelligence can give utilities the insights and tools needed to be ready for customer-centered electrification load management.
INSIGHTS
Key Takeaways Brief
In under two minutes, Bidgely Co-Founder and CTO Vivek Garud explains how a data-science-based approach to grid management extends the value of infrastructure investments, rather than requiring new ones.
By layering meter-level energy data over the traditional grid view of substations and transformers, grid operators can discover patterns and drill down to the sources of grid pressure. These insights can then be used to develop new programs to shift load by engaging the customers contributing to the pressure.
Customer experience in large part stems from relevancy. It's the art and science of connecting the right person at the right time with the right message.
To deliver great customer experiences today, energy utilities need to understand how customers are using energy, what's happening in their house today, how their appliances are performing, etc.
In this one-minute ungated video, Bidgely Director of Business Development Jordana Temlock shares how smart meter data can be an incredibly accurate proxy for the customer’s voice, enabling utilities to deliver optimal, relevant customer experiences.
INSIGHTS
Key Takeaways Brief
