News & Press

SUNNYVALE, Calif. – (BUSINESS WIRE) – Bidgely, a leading energy analytics SaaS provider serving utility customers, will be recognized as an Energy Innovation Pioneer‚ for its role in transforming the energy future at the 2015 IHS Energy CERAWeek, held in Houston, Texas, April 20th-24th. Joining the elite group of distinguished speakers at the event, Bidgely ...

SUNNYVALE, Calif.–(BUSINESS WIRE)-Bidgely, a leading energy analytics SaaS provider serving utility customers, today announced study results showing that select participants of a PG&E customer pilot group achieved up to 7.7 percent energy savings with Stream My Data, its real-time energy monitoring service.

SUNNYVALE, Calif. & CHICAGO–(BUSINESS WIRE)–Bidgely, a leading energy analytics SaaS provider serving utility customers, and Chicago-based electric utility Commonwealth Edison (ComEd), today announced they are launching a pilot to test Bidgely’s new HomeBeat Energy Monitor and Web & Mobile engagement solution with ComEd customers. ComEd is the first utility to offer this technology to customers, ...

SUNNYVALE, Calif.–(BUSINESS WIRE)–Bidgely, a leading energy analytics SaaS provider serving utility customers, today introduced a suite of products that transform utilities’ big data into powerful insights to drive long-term customer engagement and energy savings. The new additions to the HomeBeat product line include an updated web and mobile app to track energy use, a low-cost ...

SUNNYVALE, Calif. & LONDON, Ontario–(BUSINESS WIRE)–Third paragraph of the release should read: The project utilizes the Green Button Connect standard implemented by London Hydro for their My London Hydro portal and explores making real-time energy data available to select London Hydro customers.

The utility-customer relationship has gone from paper bills to highly-functional websites and apps. But the truth remains: utilities struggle to talk to customers. “Customer calls are always considered a pain point,” Bidgely CEO Abhay Gupta told Utility Dive. “They’re considered a cost by most utilities.”

Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals.

How AI can transform everything from utilities’ customer engagement to their operations

“We strongly believe in continuous performance evaluation and regular conversation with our people on improvement and value addition into the organisation,” he told BW Businessworld about his employee policy.

The term ‘startup culture’ generally evokes visions of a casual, fun workplace, with interesting perks and alternative ways of working. It is not surprising, therefore, that they have, in the recent past, been a magnet for the young workforce who are seeking a new experience to the traditional corporate culture.