News & Press

MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)–Bidgely has expanded its industry-first UtilityAI solutions into utility customer service centers with the introduction of CARE. Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals. These include ...

MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)–Bidgely today introduced an Electric Vehicle (EV) Solution for global utilities that applies artificial intelligence and machine learning to customer data for smart vehicle-to-grid (V2G) integration. With Bidgely’s industry-leading EV disaggregation patent serving as the foundation, the new EV Solution identifies territory-wide residential charging patterns and pinpoints homes with EVs for targeted ...

MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)–Bidgely continues to expand its intellectual property portfolio with a new patent grant protecting its lucrative electric vehicle (EV) disaggregation technology, which has been successfully detecting EVs and charger type in the home for utilities since 2018. This grant adds to the robust set of 14 patents protecting unique technology developments like ...

Bidgely today introduced the new Bidgely’s Enterprise Energy Analytics that extends the value of its artificial intelligence platform to a range of internal utility functions. The Bidgely Insights Engine analyzes meter data from both smart and monthly read meters, plus a variety of third-party data including weather, demographics and building data, to identify and segment ...

Bidgely has broadened the omnichannel reach of its artificial intelligence platform by launching a new disaggregation-enhanced Voice Assistant function for utilities to reach their customers via Smart Home speakers. Forrester Research estimates that 50 percent of U.S. homes will have at least one smart speaker by 2022, and 54 percent of consumers recently surveyed by ...

Once a useful offshoot of the earliest smart meter deployments in the mid-2000s, home energy management (HEM) has morphed into a broader set of products and services. The latest tools for controlling energy in homes now encompass areas such as demand response (DR), customer engagement, load disaggregation, and the smart home, and they are often ...

The latest electric utility customer satisfaction survey results from the American Customer Satisfaction Index (ACSI) Energy Utilities report reveal that nearly every investor-owned utility saw customer satisfaction go down from 2018 to 2019. Residential customers are sending a clear message in the report: They want more transparency and control over energy usage, billing and ways to reduce ...

Bidgely introduced the AMI-Driven Insights Report, which provides concrete examples of how applying artificial intelligence to AMI (advanced metering infrastructure) data can support utilities across core operational use cases.

A new report highlights a general lack of consumer awareness, with 45% of people still being unsure about which domestic appliances use the most power

European and British residential energy customers provide feedback in Bidgely survey that links customer loyalty to digital services.