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Bidgely CEO Abhay Gupta

June 26, 2019
Gupta explained how Bidgely teams with utilities to build relationships with their customers using artificial intelligence that analyzes what appliances are being used when and even whether the customer has purchased an EV, for example. This lets the utility know who to offer special rates and rebates to and opens a world of value ...

What does it take to turn a customer into a fan?

June 11, 2019
There are lots of benefits to having a customer become an advocate of your business.  However, the question is: What turns them into a fan in the first place?

The Seven Components of A World-Class Utility Customer Experience Strategy

May 24, 2019
The Customer Experience (CX) landscape is constantly evolving.  With the explosion of the Internet, social media and mobile technology, customers have come to expect the best CX in every brand interaction.

AI is on its way to becoming the brain of the grid

May 9, 2019
While the technology is still in its early stages, AI has the potential to revolutionize how we produce, consume and transmit energy; simply put, AI is on its way to becoming the brain of the grid.

Reinventing Customer Care

May 6, 2019
Customer care is constantly evolving.  In a world of instant gratification, largely thanks to Netflix and Amazon, it is no surprise that utilities must reinvent themselves.

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