News & Press

A recent study by the Environmental Defense Fund (EDF) put hard numbers to a conclusion many utilities and regulators have already reached: the potential savings offered by utility-funded energy efficiency programs are not reaching the customers who could benefit the most.

Each year the consulting firm Deloitte surveys hundreds of companies about their customer service strategies and future plans. In its most recent survey of 450 customer contact leaders around the world Deloitte found that artificial intelligence is very much in their future plans: indeed, fully 56% of respondents said they have plans to invest in AI.

Smart thermostats, efficient appliances, distributed energy resources and other advanced technologies are rapidly transforming the global utility industry. Yet the approach many North American utilities take to get customers to sign-up for various demand side management (DSM) programs doesn’t take advantage of cutting-edge technology and data analytics.

Every company in every industry cares deeply about cultivating highly satisfied and engaged customers. It’s the sort of statement that seems so obviously self-evident that it’s not worth uttering.

There are few things in this complex, opinionated and messy world that can be categorized as universally positive. There’s a strong argument to be made that increased electrification is one.

Mountain View, CA – Feb 19, 2018 –NV Energy tapped the leader in energy disaggregation, Bidgely, to help their customers save money on energy use and boost survey engagement. Utilizing the latest technology while offering premium energy efficiency tools, NV Energy focuses on enhancing the customer engagement experience. The company is leveraging artificial intelligence and ...

Mountain View, Calif., January 16, 2018 — Bidgely announced today that it has closed a $27 million Series C round of financing — the largest round of investment to date for energy disaggregation technology. Georgian Partners, an investment fund known for its focus on high-growth enterprise software companies that use applied artificial intelligence to disrupt markets, led the oversubscribed ...

Bidgely has crossed over a milestone of 10 million homes under contract, now providing disaggregation solutions to 25 leading utilities across 12 countries, including Origin Energy Limited, NV Energy, and Innogy. The company exceeded its goal of two million homes served by mid-2017 with multiple rollouts, including a usage alert program with one of the largest utilities in the U.S.

Bidgely, the world leader in disaggregation-based solutions for utilities, has launched the next evolution in the company’s consumer engagement platform. The Bidgely Platform V3 introduces significant new features including Universal Disaggregation, which extends energy usage itemization to all homes, with or without a smart meter. This equates to 100 million homes in the U.S. alone ...

Bidgely and leading Japanese utility Chubu Electric Power are working together to become the first to bring residential disaggregation technology to Japan. The partnership is part of an enhanced customer engagement strategy underway at Chubu that seeks to incorporate innovative digital technologies into the utility’s service offerings.