News & Press
The Power of AI to Democratize Energy Savings – Better data visibility can help ensure utility programs make an impact across the economic spectrum
November 1, 2019
A recent study by the Environmental Defense Fund (EDF) put hard numbers to a conclusion many utilities and regulators have already reached: the potential savings offered by utility-funded energy efficiency programs are not reaching the customers who could benefit the most.
October 31, 2019
Each year the consulting firm Deloitte surveys hundreds of companies about their customer service strategies and future plans. In its most recent survey of 450 customer contact leaders around the world Deloitte found that artificial intelligence is very much in their future plans: indeed, fully 56% of respondents said they have plans to invest in AI.
October 31, 2019
Smart thermostats, efficient appliances, distributed energy resources and other advanced technologies are rapidly transforming the global utility industry. Yet the approach many North American utilities take to get customers to sign-up for various demand side management (DSM) programs doesn’t take advantage of cutting-edge technology and data analytics.
Happy Customers Equals Happy Utilities – How utilities can leverage AI for customer satisfaction and engagement
October 30, 2019
Every company in every industry cares deeply about cultivating highly satisfied and engaged customers. It’s the sort of statement that seems so obviously self-evident that it’s not worth uttering.
October 30, 2019
There are few things in this complex, opinionated and messy world that can be categorized as universally positive. There’s a strong argument to be made that increased electrification is one.
Latest Press Releases
CORRECTING and REPLACING Bidgely and London Hydro Launch Customer Engagement Project for 150,000 Homes
November 20, 2014
SUNNYVALE, Calif. & LONDON, Ontario–(BUSINESS WIRE)–Third paragraph of the release should read: The project utilizes the Green Button Connect standard implemented by London Hydro for their My London Hydro portal and explores making real-time energy data available to select London Hydro customers.
November 6, 2014
DALLAS–(BUSINESS WIRE)–Tracking and controlling electricity usage and costs is about to get even easier for TXU Energy customers after the company signed a deal to marry its TXU Energy MyEnergy Dashboard‚ with cloud-based services and advanced analytics from Bidgely, an industry leader in customer engagement and utility intelligence. The enhanced dashboard will roll out to ...
September 16, 2014
SUNNYVALE, Calif.–(BUSINESS WIRE)–Bidgely, provider of a cloud-based customer empowerment and grid intelligence platform for utilities, today announced that it has been selected to receive a $900,000 matching grant from Energy Excelerator for a project with Hawaiian utilities. One of 17 grant recipients, Bidgely has been selected for its ability to provide an engaging consumer experience ...
July 8, 2014
SUNNYVALE, Calif.–(BUSINESS WIRE)–Bidgely, a customer empowerment and business intelligence platform for utilities, today announced it has launched solar disaggregation for utilities. The addition of solar disaggregation to Bidgely’s platform enables utilities and their residential solar customers to track solar generation and consumption alongside grid energy use on the HomeBeat home energy portal, providing a unified ...
May 14, 2014
SUNNYVALE, Calif.–(BUSINESS WIRE)–Bidgely, a customer empowerment and business intelligence platform for utilities, today announced a pioneering pricing model that provides Bidgely’s HomeBeat customer engagement solution to utilities for no product cost. The limited-time Freedom Summer program is the first in the industry to publicly eliminate product cost, saving utilities millions of dollars compared to alternate ...