News & Press

The Bidgely AMI-Driven Insights Report provides concrete examples of how applying artificial intelligence to AMI (advanced metering infrastructure) data can support utilities across core operational use cases, such as electric vehicle (EV) adoption, non-wires solutions (NWS) and demand-side management (DSM).

Bidgely Voice of Your Customer Report: Europe 2019 reveals strategies for utility customer retention, reducing cost-to-serve and driving customer loyalty

CEO Abhay Gupta joins panelists from Google, Siemens and more for Power Hour session

AI-powered Insights Engine leverages energy data for intelligent grid analysis, customer segmentation and outreach

MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)–Bidgely has expanded its industry-first UtilityAI solutions into utility customer service centers with the introduction of CARE. Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals. These include ...

Bidgely introduced yesterday the latest version of its UtilityAI Platform for delivering a personalized energy experience to its customers.

Advanced Metering Infrastructure (AMI) is becoming ubiquitous throughout the utility industry, providing many sources of value for both utilities and ratepayers as utilities unlock previously unavailable insights to help customers understand their consumption and use that information to take action.

A recent study by the Environmental Defense Fund (EDF) put hard numbers to a conclusion many utilities and regulators have already reached: the potential savings offered by utility-funded energy efficiency programs are not reaching the customers who could benefit the most.

Each year the consulting firm Deloitte surveys hundreds of companies about their customer service strategies and future plans. In its most recent survey of 450 customer contact leaders around the world Deloitte found that artificial intelligence is very much in their future plans: indeed, fully 56% of respondents said they have plans to invest in AI.

Smart thermostats, efficient appliances, distributed energy resources and other advanced technologies are rapidly transforming the global utility industry. Yet the approach many North American utilities take to get customers to sign-up for various demand side management (DSM) programs doesn’t take advantage of cutting-edge technology and data analytics.