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AI is on its way to becoming the brain of the grid

May 9, 2019
While the technology is still in its early stages, AI has the potential to revolutionize how we produce, consume and transmit energy; simply put, AI is on its way to becoming the brain of the grid.

Reinventing Customer Care

May 6, 2019
Customer care is constantly evolving.  In a world of instant gratification, largely thanks to Netflix and Amazon, it is no surprise that utilities must reinvent themselves.

Product Innovation: How AI is shaping a better future for all of us by transforming the Utility industry

April 29, 2019
Abhay founded Bidgely, with the mission of leveraging data to transform the utility industry. Today, Bidgely is very well positioned with the technology and knowhow to not only help the utility industry go to market quicker, but also how to optimize their customer engagements.

Utility Customer Service Offerings Get Digital Upgrades

April 17, 2019
The utility-customer relationship has gone from paper bills to highly-functional websites and apps. But the truth remains: utilities struggle to talk to customers. “Customer calls are always considered a pain point,” Bidgely CEO Abhay Gupta told Utility Dive. “They’re considered a cost by most utilities.”

Bidgely Brings Artificial Intelligence to Utility Customer Service

April 3, 2019
Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals.

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