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While the technology is still in its early stages, AI has the potential to revolutionize how we produce, consume and transmit energy; simply put, AI is on its way to becoming the brain of the grid.

Customer care is constantly evolving.  In a world of instant gratification, largely thanks to Netflix and Amazon, it is no surprise that utilities must reinvent themselves.

Abhay founded Bidgely, with the mission of leveraging data to transform the utility industry. Today, Bidgely is very well positioned with the technology and knowhow to not only help the utility industry go to market quicker, but also how to optimize their customer engagements.

The utility-customer relationship has gone from paper bills to highly-functional websites and apps. But the truth remains: utilities struggle to talk to customers. “Customer calls are always considered a pain point,” Bidgely CEO Abhay Gupta told Utility Dive. “They’re considered a cost by most utilities.”

Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals.