News & Press

Artificial intelligence and personalization drives intelligent demand side management program planning and customer targeting, reduces churn, improves call center operations and more.

AI-powered personalization supports energy transition to zero carbon and mass electrification.

Itron’s Distributed Intelligence and Meter Data plus Bidgely’s UtilityAI™ Platform Equips Utilities to Optimize AMI Data, Improve Customer Engagement and Deliver Business Intelligence

Using Bidgely’s UtilityAI™ solution, annual TEPCO energy reports apply AI techniques to customer data in order to disaggregate energy usage down to the appliance level and will be sent to customers with their contract renewal as an innovative way to help drive improved customer retention.

To highlight the impacts of artificial intelligence in 2019 and in the years to come, global utilities and energy retailers including NiSource, VSE-RWE, Hydro Ottawa and Origin Energy join Navigant Research and Smart Energy Consumer Collaborative in the video How AI Will Change the Utility Industry.

CARE utility call center solution cuts call times, even calls — The Bidgely CARE utility call center solution powered by artificial intelligence (AI) is delivering reduced average handling times (AHTs) for high bill calls from utility customers.

Itron partners up with Bidgely to mine historical data, while L+G will embed Sense’s real-time technology into its new Revelo smart meters.

According to data compiled by the U.S. Energy Information Administration (EIA), nearly half of all U.S. electricity customers have smart meters. Installations of smart meters have more than doubled since 2010, and they are still increasing year-over-year. Berg Insight, a research firm focusing on IoT, predicts North American smart meters to increase by 8.0% per ...

Itron meters will soon feature built-in analytics and device disaggregation capabilities provided by Bidgely, under a partnership announced Thursday by the two utility services companies.

Itron and Bidgely have announced a collaboration that unlocks value-driven business use cases for electric and dual-fuel utilities.