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AMI-Driven Insights for Personalizing Utility Programs

November 11, 2019
Advanced Metering Infrastructure (AMI) is becoming ubiquitous throughout the utility industry, providing many sources of value for both utilities and ratepayers as utilities unlock previously unavailable insights to help customers understand their consumption and use that information to take action.

The Power of AI to Democratize Energy Savings – Better data visibility can help ensure utility programs make an impact across the economic spectrum

November 1, 2019
A recent study by the Environmental Defense Fund (EDF) put hard numbers to a conclusion many utilities and regulators have already reached: the potential savings offered by utility-funded energy efficiency programs are not reaching the customers who could benefit the most.

An Expert in Every Home – Using AI to Improve Customer Support

October 31, 2019
Each year the consulting firm Deloitte surveys hundreds of companies about their customer service strategies and future plans. In its most recent survey of 450 customer contact leaders around the world Deloitte found that artificial intelligence is very much in their future plans: indeed, fully 56% of respondents said they have plans to invest in AI.

Right Person, Right Message – The value of AI for optimizing utility programs

October 31, 2019
Smart thermostats, efficient appliances, distributed energy resources and other advanced technologies are rapidly transforming the global utility industry. Yet the approach many North American utilities take to get customers to sign-up for various demand side management (DSM) programs doesn’t take advantage of cutting-edge technology and data analytics.

Happy Customers Equals Happy Utilities – How utilities can leverage AI for customer satisfaction and engagement

October 30, 2019
Every company in every industry cares deeply about cultivating highly satisfied and engaged customers. It’s the sort of statement that seems so obviously self-evident that it’s not worth uttering.

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