News & Press

DALLAS–(BUSINESS WIRE)–Tracking and controlling electricity usage and costs is about to get even easier for TXU Energy customers after the company signed a deal to marry its TXU Energy MyEnergy Dashboard‚ with cloud-based services and advanced analytics from Bidgely, an industry leader in customer engagement and utility intelligence. The enhanced dashboard will roll out to ...

SUNNYVALE, Calif.–(BUSINESS WIRE)–Bidgely, provider of a cloud-based customer empowerment and grid intelligence platform for utilities, today announced that it has been selected to receive a $900,000 matching grant from Energy Excelerator for a project with Hawaiian utilities. One of 17 grant recipients, Bidgely has been selected for its ability to provide an engaging consumer experience ...

SUNNYVALE, Calif.–(BUSINESS WIRE)–Bidgely, a customer empowerment and business intelligence platform for utilities, today announced it has launched solar disaggregation for utilities. The addition of solar disaggregation to Bidgely’s platform enables utilities and their residential solar customers to track solar generation and consumption alongside grid energy use on the HomeBeat home energy portal, providing a unified ...

SUNNYVALE, Calif.–(BUSINESS WIRE)–Bidgely, a customer empowerment and business intelligence platform for utilities, today announced a pioneering pricing model that provides Bidgely’s HomeBeat customer engagement solution to utilities for no product cost. The limited-time Freedom Summer program is the first in the industry to publicly eliminate product cost, saving utilities millions of dollars compared to alternate ...

SUNNYVALE, Calif.–(BUSINESS WIRE)–Bidgely, a customer empowerment and utility intelligence platform, today announced that its CEO Abhay Gupta will present at the Cleantech Forum San Francisco, taking place on March 11-13. Gupta will discuss how the third wave of energy efficiency goes beyond basic energy information and motivation to provide actionable, real-time insights that empower consumers ...

Abhay founded Bidgely, with the mission of leveraging data to transform the utility industry. Today, Bidgely is very well positioned with the technology and knowhow to not only help the utility industry go to market quicker, but also how to optimize their customer engagements.

The utility-customer relationship has gone from paper bills to highly-functional websites and apps. But the truth remains: utilities struggle to talk to customers. “Customer calls are always considered a pain point,” Bidgely CEO Abhay Gupta told Utility Dive. “They’re considered a cost by most utilities.”

Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals.

How AI can transform everything from utilities’ customer engagement to their operations

“We strongly believe in continuous performance evaluation and regular conversation with our people on improvement and value addition into the organisation,” he told BW Businessworld about his employee policy.