What can utilities do to support the waves of incoming EVs? For utilities in the U.S., where EV penetration varies significantly by geographic region, it is important to first understand the utility’s current position on the EV-adoption spectrum. With that, utilities can then determine the level of sophistication needed for upcoming strategies and investments. Maria Kretzing, Head of Innovation, walks through the phases of scaling transportation electrification in this short video.
Most major cities experience massive highway congestion for 3 or 4 hours in the morning and evening during rush hour. In response, cities don't go out and build a 25 lane freeway just because during those 6 or 8 hours, more lanes would help improve traffic flow. The same is true of the electric grid.
In this video, CEO of Bidgely, Abhay Gupta shares how utilities can use data to help stretch the capacity of the grid, to optimize existing infrastructure and more strategically plan future investments. Check out the 2-minute video.
Can the demands of tomorrow be met by your CX platform today? The answer depends on what your platform is built on.
In this 1-minute, ungated video, Bidgely CRO Gautam Aggarwal explains how understanding what’s happening behind the meter is the key building block of a future-ready CX platform and essential to driving initiatives across the utility: energy efficiency, demand-side management, transportation electrification, DER management, home and building programs, and much more.
Generative AI-based GPT is opening up a future in which utility customers can interact with data in very natural ways. For example, if a customer asks "Why did my energy bill go up?" GPT can interact with the data on the back end and reply with the reason for the increase. Alternatively, an operations manager could ask "Who are the people who have solar and EV in my territory?" GPT's creativity could unlock so many different use cases in the utility industry.
Hear more in this brief interview with Bidgely Chief of Staff and Innovation Advisor Shriram Ramanathan.
In this UtilityAI™ Insights interview, NV Energy's Director of DSM Program Delivery Adam Grant highlights five principles to improve energy customer relationships, including prioritizing customer service, data analytics, trust, ongoing two-way communication and personalization.
While energy providers have historically looked at energy usage at the substation or feeder level, the ability to now analyze usage at the per home and per appliance level opens up new opportunities to design the grid and programs that are able to capture each customer's need from a production standpoint, while also meeting the utility's needs to provide safe, reliable power at an affordable price.
In this video, Vice President of Sales, Phil Flaherty, explores the power of data for smarter grid planning. Watch the 1-minute video.
Time-of-use (TOU) rates hold a lot of potential for helping electric utilities manage grid loads more effectively. But telling customers used to paying flat rates that their electricity use will now cost more or less depending on timing could easily become a confusing and frustrating change.
Customers need to be given appliance-level insights into how usage is affecting their bill, so they can make informed choices and be empowered to realize the full benefits of the time of use rate.
In this 2-minute, ungated video, Bidgely’s Pauline Marcou explains more.
Utilities have to step outside of their comfort zone to engage customers in new ways as the grid becomes increasingly variable and customer expectations continue to evolve. Building deep customer relationships takes time and a strong data strategy. Hear Bidgely CEO Abhay Gupta share his thoughts in this 1-minute video.
