Knowledge Center
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DSM Reimagined: How Dominion Energy SC and OG&E Turn Data Into Action with Targeted Customer Programs
DSM leaders face a more complex job than ever. Affordability pressures, rising customer expectations, and endless customer scenarios are making ...
Exceeding Affordability Goals with AI for Income-Qualified Customers
Utilities are investing in income-qualified programs—but enrollment still lags. The issue isn’t ...
EEI Electric Perspectives: Scaling AI in the Energy Industry
Utilities are being asked to do more with less—amid rapid growth, grid complexity, and rising ...
From AI to ACV: Build, Sell, and Renew the Next Generation of Utility CX
Utilities are under pressure to modernize customer experience, reduce high-bill call volume, and guide customers ...
Shift CX, Shift Load, Shift CapEx: How Hydro One and Santee Cooper Are Rewriting the EV & DER Playbook
Surveys only capture a small view of bigger challenges. At Hydro One, self-reported surveys turned up fewer than 1,000 ...
Personalize Every Customer Energy Conversation
Agentic CX Chat is an energy assistant that provides personalized answers grounded in each customer's own usage, ...
Accelerate With Agentic CX CSR
Agentic CX CSR gives customer service representatives real-time appliance and DER intelligence to provide faster, more ...
Contain With Agentic CX IVR
Agentic CX IVR transforms the traditional IVR into a conversational experience that can understand natural-language ...
Build Trust and Unlock Affordability With Every Customer, at Scale
Agentic CX gives utilities a fully tailored customer experience across chat, IVR, and the call center, powered by ...
Crawl, Walk, Run: How Fortis BC Built My Energy Use 2.0
Alicia Hearn, Program Manager of Conservation Education and Outreach at FortisBC, shares how a phased rollout of the ...
How Data Helps Utilities Meet Customers Where They Are
Johnny Whitfield, Vice President of Customer Engagement at OG&E, explains how OG&E is using disaggregated smart ...
Leveraging Behind-the-Meter Intelligence to Reshape Program Planning
Ryan Jones, Manager of Innovation at OG&E, explains how behind-the-meter intelligence sharpens the decisions that ...
Analytics Workbench Improves DSM Program Performance and Grid Planning
Maddie Emerson, Manager of Product Development and Programs at OG&E, describes how Analytics Workbench turned the ...
OG&E Transforms Customer Experience With Behind-the-Meter Intelligence
Kirby Brinlee, Director of Customer Experience at OG&E, shares how behind-the-meter intelligence has changed the ...
Turn AMI Data Into Personalized Energy Intelligence
Bidgely's behind-the-meter load disaggregation transforms AMI interval data into detailed appliance-level intelligence ...
Program Reset into AI-Driven Excellence" onerror="this.src='https://placehold.co/359x163'">
