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DSM Reimagined: How Dominion Energy SC and OG&E Turn Data Into Action with Targeted Customer Programs
DSM leaders face a more complex job than ever. Affordability pressures, rising customer expectations, and endless customer scenarios are making ...
Exceeding Affordability Goals with AI for Income-Qualified Customers
Utilities are investing in income-qualified programs—but enrollment still lags. The issue isn’t ...
EEI Electric Perspectives: Scaling AI in the Energy Industry
Utilities are being asked to do more with less—amid rapid growth, grid complexity, and rising ...
Digitally Transforming CX: The Road to Greater Utility Impact
Utilities are under growing pressure to deliver better customer experiences while addressing persistent challenges like ...
How Data Helps Utilities Meet Customers Where They Are
Johnny Whitfield, Vice President of Customer Engagement at OG&E, explains how OG&E is using disaggregated smart ...
Leveraging Behind-the-Meter Intelligence to Reshape Program Planning
Ryan Jones, Manager of Innovation at OG&E, explains how behind-the-meter intelligence sharpens the decisions that ...
Analytics Workbench Improves DSM Program Performance and Grid Planning
Maddie Emerson, Manager of Product Development and Programs at OG&E, describes how Analytics Workbench turned the ...
OG&E Transforms Customer Experience With Behind-the-Meter Intelligence
Kirby Brinlee, Director of Customer Experience at OG&E, shares how behind-the-meter intelligence has changed the ...
DSM Reimagined: How Dominion Energy SC and OG&E Turn Data Into Action with Targeted Customer Programs
DSM leaders face a more complex job than ever. Affordability pressures, rising customer expectations, and endless ...
SECC Report: What 4,021 Consumers Say About Energy Affordability
Energy affordability now affects a broad range of utility customers. In the Smart Energy Consumer Collaborative’s ...
Customer Churn in European Energy Retail: What the Data Shows
Annual churn has reached 24% in some European markets, and replacing a single lost customer costs an estimated €150 to ...
How NW Natural Delivered 197K+ Verified Therm Savings
NW Natural needed a way to deliver measurable energy savings and customer bill relief while maximizing program ...
ETS26 Fireside Chat: Trusted AI for Your Reality with Bidgley and PSEG Long Island
AI is now now a priority across the utility industry, but moving from experimentation to operational value requires ...
How a Major Utility Used Water Insights to Support ~163M Litres of Savings
A major utility demonstrates how personalised water engagement can help customers better understand usage, identify ...
How OUC Used Water Insights to Support ~43M Gallons of Savings
OUC demonstrates how utilities can use personalized water engagement to help customers better understand usage, ...
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