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How FortisBC Transformed a Program Reset into AI-Driven Excellence
FortisBC's efficiency program faced a familiar problem: it had the right intent, but was leaking money and reaching the wrong customers. Under ...
Exceeding Affordability Goals with AI for Income-Qualified Customers
Utilities are investing in income-qualified programs—but enrollment still lags. The issue isn’t ...
EEI Electric Perspectives: Scaling AI in the Energy Industry
Utilities are being asked to do more with less—amid rapid growth, grid complexity, and rising ...
Program Reset into AI-Driven Excellence" onerror="this.src='https://placehold.co/359x163'">
How FortisBC Transformed a Program Reset into AI-Driven Excellence
FortisBC's efficiency program faced a familiar problem: it had the right intent, but was leaking money and reaching the ...
A Southeast U.S. IOU Modernizes CX and DSM Programs With Bidgely
A Southeast U.S. IOU modernized its CX and DSM programs with Bidgely in phases: digital CX widgets first to validate ...
Analytics Workbench in Action: Customer Results
Utilities are under pressure to deliver measurable outcomes across affordability, electrification, load flexibility, ...
How Data and AI Are Transforming Customer Engagement
PSEG Long Island's Lou DeBrino and Bidgely's Ted Nielsen join EEI's Electric Perspectives to explore how utilities are ...
Resolve High-Bill Calls With IVR-Ready Energy Intelligence
This demo shows an automated support workflow that goes beyond basic bill comparison. The assistant uses weather, ...
Integrated Grid Planning Demo
EVs, heat pumps, behind-the-meter solar, and large new loads are reshaping demand faster than legacy planning tools can ...
Edge Intelligence Platform Solution Brief
Utilities face mounting pressure to detect emerging loads like EVs and behind-the-meter solar, and to scale analytics ...
How APS Lifted CX Scores 7% With Bidgely's High Bill Analyzer
High-bill calls are where customer trust is won or lost. Arizona Public Service (APS) embedded Bidgely's High Bill ...
PacifiCorp and Avista’s AI-Powered Blueprint for Advancing Affordability
Affordability challenges touch every part of the utility, from the customer to the grid. Programs exist, but ...
How APS Turned High-Bill Calls Into Trust-Building Moments, Lifting CX Scores by 7%
High-bill calls are the moments customer trust is won or lost. APS, one of the largest utilities in the Southwest, ...
Exceeding Affordability Goals with AI for Income-Qualified Customers
Utilities are investing in income-qualified programs—but enrollment still lags. The issue isn’t availability. It’s ...
Bidgely CX+ Solution Brief
As rate plans, electrification, and distributed energy resources (DERs) expand, customer experience (CX) complexity is ...
