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DSM Reimagined: How Dominion Energy SC and OG&E Turn Data Into Action with Targeted Customer Programs
DSM leaders face a more complex job than ever. Affordability pressures, rising customer expectations, and endless customer scenarios are making ...
Exceeding Affordability Goals with AI for Income-Qualified Customers
Utilities are investing in income-qualified programs—but enrollment still lags. The issue isn’t ...
EEI Electric Perspectives: Scaling AI in the Energy Industry
Utilities are being asked to do more with less—amid rapid growth, grid complexity, and rising ...
Digitally Transforming CX: The Road to Greater Utility Impact
Utilities are under growing pressure to deliver better customer experiences while addressing persistent challenges like ...
DSM Reimagined: How Dominion Energy SC and OG&E Turn Data Into Action with Targeted Customer Programs
DSM leaders face a more complex job than ever. Affordability pressures, rising customer expectations, and endless ...
What 4,021 Consumers Say About Energy Affordability
Energy affordability now affects a broad range of utility customers. In SECC's nationally representative survey of ...
Customer Churn in European Energy Retail: What the Data Shows
Annual churn has reached 24% in some European markets, and replacing a single lost customer costs an estimated €150 to ...
NW Natural Delivers 197K+ Verified Therm Savings
NW Natural needed a way to deliver measurable energy savings and customer bill relief while maximizing program ...
ETS26 Fireside Chat: Trusted AI for Your Reality with Bidgley and PSEG Long Island
AI is now now a priority across the utility industry, but moving from experimentation to operational value requires ...
How a Major Utility Used Water Insights to Support ~163M Litres of Savings
A major utility demonstrates how personalised water engagement can help customers better understand usage, identify ...
How OUC Used Water Insights to Support ~43M Gallons of Savings
OUC demonstrates how utilities can use personalized water engagement to help customers better understand usage, ...
Experience AI-Powered Energy Guidance
Bidgely's AI-powered Energy Assistant helps customers move beyond understanding their energy usage by delivering ...
Energy Assistant: Intelligent Agentic AI for Utilities
Bidgely's Energy Assistant uses specialized AI agents to deliver personalized guidance based on each customer's energy ...
Drive Flex Program Enrollment With AI-Powered IVR
AI-powered IVR proactively engages EV customers with personalized recommendations based on their charging patterns and ...
Analyze Grid Trends With Energy Analyzer
Energy Analyzer's Analyze Trends capability helps grid planners answer complex planning questions using natural ...
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